FAQ’s

Booking/TicketsWhat if I can no longer attend the date I have booked?The theatre offers no refunds or exchanges on valid tickets. Exceptional Circumstances must be submitted in writing to the Theatre and received no later than one week prior to the show commencing. Your booking fee may be retained under these circumstances.  Please contact the Box Office on 01664 851111 or by emailing boxoffice@brooksbymelton.ac.uk

What do I need to do if I’m having problems seeing the seating plan when booking online?

Best Available option: If you are unable to view the seating plan, you can always click on the Best Available option. The website will then make a recommendation for you based on your seating requirements. Alternatively, you can contact the Ticket Office team to make your booking.

Please see below for an illustration of our standard capacity seating plan:

Melton Theatre Seating Plan

Melton Theatre Seating Plan

The seats that I wish to purchase online are available but for some reason the system won’t let me book them?

This is most likely because you are leaving a single seat available in one of the rows.

In the interests of other customers, producers and artists we are committed to ensuring that our performances are as fully attended as possible. Occasionally potential occupancy is compromised if we are left with unsold single seats and we need to manage the supply of tickets. In the majority of cases this does not hinder your ability to purchase tickets.

There will be instances when the online process will fail, for example when customers are told they cannot buy two tickets because it will leave a single seat. We regret the inconvenience that this may cause and recommend that any customers unable to find suitable seats contact the Box Office to fulfil their booking.

What should I do if I have not received an email confirmation or Print At Home ticket attachment?

There are several possible reasons that you may not have received an email.

Please check you spam or junk mail folder.

If you have not received an email confirmation within 24 hours or there is no pdf file attached please contact the Box Office team on 01664 851111. We recommend that you are able to access your emails during the call as we may ask you to confirm that the email has been received.

What should my Print At Home tickets look like and do I need to print them?

All Print At Home tickets will arrive as a pdf file attached to an email.

These tickets will need to be printed and brought with you to gain access to the auditorium. Unfortunately, electronic versions cannot be accepted.

Please see below an example of our current tickets:

Melton Theatre Example Ticket

Melton Theatre Example Ticket

What do I do if my tickets haven’t arrived yet?

If you haven’t received your tickets after 7 working days of ordering them please contact the Ticket Office. Please have your order reference number or the correct name and details that the tickets were booked under.

Please note that during holiday closures, postage will take place on the first working day after any closures cease.

Do you accept Theatre Tokens?

We do not currently accept Theatre Tokens but existing Gift Vouchers are redeemable on all performances. We currently are unable to offer purchase of new gift vouchers at this time and apologise for this inconvenience.

When I try to register a new account, it says that my email/user name already exists in the system.

We recommend that your user name is your email address and this message means that you have already registered with us.

To receive a new password click the ‘Forgotten your password?’.

If you have not received your new password within 15 minutes please check your spam or junk mail folder.

Are Concessions available on all shows?

All available discounts are listed when selecting your seats via the Seating Plan or the Best Available Option online. Concessions available vary depending on the performance, and may be limited by date. Concessions may be removed at any time and can be subject to availability.

Do I need a ticket for my child?

Tickets are required for any person entering the auditorium over the age of 24 months. Where Under 16’s prices are not available children will be charged at the Standard rate.

Age recommendations’ vary according to each show, please check individual show pages for details. Children may not always be permitted.

Can I book a wheelchair space online?

For the benefit of individuals access requirements wheelchair spaces are currently unavailable to book online. Bookings need to be made directly with the Box Office either in person or by telephone to allow for the most appropriate allocation of seating.


YOUR VISIT

Is there disabled parking available nearby?

We have a limited number of on-site spaces for blue badge holders and similar qualifying patrons. Alternatively, there are blue badge spaces available in the Wilton Road public car park at the rear of the theatre.

I don’t need to park I’m just dropping people off, where should I do this?

We recommend dropping customers off in our on site car park accessed from Asfordby Road.

Can I bring food and drink in to the performance?

Melton Theatre bar sells a selection of drinks, in order to enter the auditorium these must be in a plastic glass or  plastic bottle. If there are any restriction for a particular show, customers will be notified by signage on the doors prior to taking your seat. Unfortunately, hot food or noisy snacks are not permitted at any time in order to ensure that you do not disturb the performance or other customers.

What happens if I’m late for the start of the performance?

While we do not want you to miss any of the performance there maybe restrictions on when or if you can enter a performance once the lights have gone down.

Allowing customers to enter during the performance is not only disruptive for the performers as the light and sound of the foyer areas spills into the space, but finding and accessing your seat can be very disruptive for other customers and potentially hazardous for you.

Where possible, we try to find alternative seating until an interval, or if there is not an appropriate moment, you may need to remain in the foyer.  We recommend arriving at least 20 minutes before the performance start time to ensure you have a comfortable journey through the venue.

Can my child sit on my lap?

Tickets are required for any person entering the auditorium over the age of 24 months. This is so that we as a venue can meet our fire regulations, so we politely request that children aged 2+ take their seat as booked. We are unable to offer booster seats due to the nature of our seating.

Can I take a pushchair into a performance?

Pushchairs can be stored at our Box Office prior to the performance and any belongings are left entirely at the owners risk. We are unable to permit pushchairs in to the auditorium due to safety regulations so please allow enough time prior to the performance for storage of the pushchair.

What do I do if I have an accident at Melton Theatre?

Report it to any member of staff and ask for the Duty Manager immediately.


CAREERS AND WORK EXPERIENCE

How do I find out about Job vacancies at Melton Theatre?

All of our vacancies are advertised on the Brooksby Melton College website under the jobs page.

Do you offer work experience placements?

Unfortunately, we are not always able to fulfil requests due to the nature of our work. Please contact 01664 851111 to discuss possible work experience placements.